Privacy and Security Policy

Updated on March 6, 2025

1. PRIVACY AND SECURITY POLICY

The following information about our Privacy Policy reflects the commitment of ARAWAC CONSULTING SL (hereinafter FABOA), as the data controller, to maintain and ensure secure commercial relationships by protecting personal data and guaranteeing the right to privacy of each user of our services. This document explains how we use the personal data you provide to us through the form.

2. DEFINITION OF PERSONAL DATA

"Personal Data" refers to any information relating to an identified or identifiable natural person. This includes, among others, first and last names, postal and email addresses, as well as telephone numbers.

3. PROCESSING AND PURPOSES OF COLLECTED DATA

Any personal data you provide us when using our application or visiting our website will be processed in accordance with data protection regulations and will only be collected, processed, and used for lawful, legitimate, and informed purposes. Below, we detail the purposes for which FABOA will use your personal data:

  1. For the submission of contact forms or emails:
    1. Purpose: To contact you to provide the requested information and to send you information via electronic means about new services and company updates.
    2. Legal Basis: The lawful basis for processing the data is the execution of requested pre-contractual measures.
    3. Retention Period: Data will be retained for as long as necessary to respond to inquiries, and in the case of newsletters, until the subscription is canceled.
  2. For email subscription to newsletters:
    1. Purpose: To send the requested newsletters and commercial information about new products and services.
    2. Legal Basis: The lawful basis for processing the data is the execution of requested pre-contractual measures and/or the consent given.
    3. Retention Period: Data will be retained for as long as necessary to address the inquiries made.
  3. For user registration:
    1. Purpose: To manage your access as a registered user and send you commercial information via electronic means.
    2. Legal Basis: The lawful basis for processing the data is the execution of requested pre-contractual measures.
    3. Retention Period: Data will be retained for as long as necessary to comply with applicable legal obligations, such as tax regulations.
  4. For service reservations and contracting:
    1. Purpose: To carry out the necessary processes for the contracting of selected services and to send commercial information via electronic means.
    2. Legal Basis: The lawful basis for processing the data is the execution of requested pre-contractual measures and/or the consent given.
    3. Data Disclosure to Third Parties: Your data will be shared with banking entities to carry out necessary financial transactions, as well as with service providers and different logistics operators to ensure effective service delivery.
    4. Retention Period: Data will be retained for as long as necessary to comply with applicable legal obligations, such as tax regulations.

FABOA will inform all users that the collection of certain personal data is not mandatory, except in fields where indicated otherwise. However, failure to provide such data may prevent FABOA from providing services linked to such data, absolving us of any responsibility for the incomplete provision of such services.

Users are responsible for providing truthful and up-to-date data, and FABOA reserves the right to exclude from services and cancel service provision to any user who has provided false data, without prejudice to any other legal actions that may apply.

Your personal data will NOT be shared with any other company except in the cases mentioned. If it becomes necessary to share your information with another entity, your express consent will be requested beforehand.

4. SECURITY OF YOUR PERSONAL DATA

FABOA is particularly committed to ensuring the security of your personal data. Your data is stored in our information systems, where we have implemented security, technical, and organizational measures to prevent loss or unauthorized use by third parties. For example, our web portals use HTTPS data encryption protocols.

5. INFORMATION ON THE USE OF COOKIES

Simply visiting this website or using FABOA services does not automatically record any personal data that identifies a user. However, we inform you that during website navigation, "cookies" are used—small data files generated on the user's computer that allow us to obtain analytical information such as:

  1. The date and time of website access, helping us determine peak hours and make necessary adjustments to avoid congestion.
  2. The number of daily visitors to each section, allowing us to identify the most popular areas and improve their content for a better user experience.
  3. The date and time of the user's last visit to the website for analytical and statistical studies on website usage.
  4. Security elements involved in controlling access to restricted areas.

For more information, please visit our Cookie Policy.

6. USERS' RIGHTS

All users can exercise any of the rights granted by data protection regulations, such as the right of access, rectification, restriction of processing, erasure, data portability, and objection, by sending a written request to our Data Protection Officer at info@faboa.co. If you consider it appropriate, you may also file a complaint with the Spanish Data Protection Agency (www.aepd.es).

7. CHANGES TO THE PRIVACY POLICY

Our Privacy Policy may be updated due to legal changes and requirements, as well as improvements and modifications in how we offer and provide our services. Therefore, we recommend that you periodically review our Privacy Policy to stay informed about any updates.

If any changes relate to the user's consent, a separate and independent notification will be sent to obtain their renewed consent.

If you have any questions or concerns about our Privacy Policy, or if you wish to exercise any rights regarding your personal data, please contact us at info@faboa.ai.

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